Privacy Statement – Help Button Application

This is the privacy statement of Paradox Hellas S.A. registered at 3 Korinthou str. in Athens, Greece ("Paradox Hellas S.A.").

This statement informs you of the types of personal data we collect, how we use them and for how long they are kept, when you use our software. With this privacy statement we also fulfill our duty to inform you pursuant to Art. 13 GDPR.

Privacy Policy

Paradox Hellas S.A. is committed to your privacy. The information we have about our software users is protected and secure and we work diligently to ensure that preferences regarding the use of your information are honored. This Privacy Policy explains the types of personal information we collect and how we use, store, protect and disclose that information.

What information do we collect?

In this Privacy Policy, your "personal information" means information that could allow you to be identified. The "personal information" for the "Help Button Application" comprises of the information that you give us directly and information that we collect and transmit automatically. The information that you provide directly is your name, and telephone number. The information that we collect automatically is your device ID. Your location is also collected only when your request help by using the "Help button" in our application. No location tracking is taking place when the application is not running and there is not an active help request. We collect your "personal information" as "processors" in the frame and for the execution of the contract, you have signed with Brink's Mykonos for the provision of Help Button services.

How do we use your personal information?

We use your personal information to:

Verify that you have an active contract with Brink's Mykonos
Send your Name, Phone number and location to Brink's Mykonos's field response unit when you activate the Help Button.

Who do we share your personal information with?

We share your Name and Phone number with Brink's Mykonos.
We also share your location with Brink's Mykonos only when a help request is received from you.

We do not share your personal data or location with any other entities, and for no other reasons than the described above.

Data retention

All user data are kept while there is an active contract between the client and Brink's Mykonos. Once an active contract expires and within 2 months, all personal information are anonymized. The process ensures that there is no way to relate the retained information (Help requests, Activation date) to your real Name or telephone.

Transferring personal data outside the EU

Your information is stored on private dedicated server of Paradox Hellas. The data center is hosted in Germany. No information is transmitted outside EU once the user uses the application inside EU.

Security

We take all reasonable precautions to keep your personal information secure and require any third parties that handle or process your personal information to do the same. Access to your personal information is restricted to prevent unauthorized access, modification or misuse and is only permitted among our employees and agents on a need-to-know basis. Paradox Hellas uses industry-standard encryption technologies when transferring and receiving user data exchanged with our applications. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you on our application. In case of a security breach we will inform and cooperate with the Greek Data Protection Authority. All communication between the client (application) and our data servers use https encryption.

Your privacy rights and who to contact

As an individual you have the right to:

access, rectify your personal data, and even request to delete those inaccurate, incomplete or outdated ;
object for legitimate reasons and restrict the processing of your personal data in specific circumstances
withdraw your consent for the processing of your personal data
be notified of a Personal Data Breach
Make a complaint to the Greek Data Protection Authority (https://www.dpa.gr/, tel. 2106475600).
If you have any questions, comments or concerns about how we handle your personal information, please contact us at paradox-hellas@paradox.gr. You have the right to tell us if you:

don't want to be contacted in the future by us
would like a copy of the personal information we hold about you
would like us to correct, update or delete your personal information in our records
wish to report any misuse of your personal information

To assist us in dealing with your request, please provide your full name and contact details.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time by posting the updated version of the Privacy Policy on this website.

BHP_PRIVACY_POLICY v0.4

Application: Privacy Statement | Terms of Use